Customer Service Supervisor Anaheim

Customer Service Supervisor

Full Time • Anaheim
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
Summary
The Customer service/Project Supervisor performs various projects supporting the manufacturing processes.  This includes formulations and bill of materials database maintenance, record retention regarding new product processes, project planning for production, tracking and making shipment. The production project manager has a front-line role in client communication and ensures customer satisfaction.
 
Job Responsibilities
·         Manage staff to maximize efficiency and output; 
·         Properly detail, organize, and implement new and existing product processes from set up through production; 
·         Address various needs of clients on a daily basis, while ensuring that the client’s experience with the company is pleasant and productive;
·         Review bottling operations on batch records for accuracy prior to production;
·         Review all new and revised product label proofs for accuracy, and route them through R&D and Quality for final approval;
 
Job Requirements
  • College degree in a business-related field;
  • Excellent written and verbal communication skills;
  • Good organizational skills with a strong attention to detail;
  • Ability to multi-task and prioritize responsibilities;
  • Strong documentation practices and record keeping skills;
  • Ability to work both independently and in a team environment.
 
Required Computer Skills
  • Working knowledge of general computer operations and concepts;
  • Working knowledge of Microsoft Office including Outlook & Word;
  • Advanced working knowledge of Microsoft Excel;
  • Ability to type 40 wpm;
  • Preferred knowledge of ERP or other Manufacturing Software.
 
Physical Requirement
  • Ability to sit or stand for extended hours;
  • Ability to view a computer screen and type for extended hours;
  • Other physical requirements include occasional squatting, bending, and twisting.
 
Other Requirement
·         Must be able to adjust work schedule as business needs required.
Compensation: $71,000.00 - $80,000.00 per year




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Our Benefits

We strive to provide our employees at 4Excelsior and their loved ones with full support in both financial, physical and mental wellbeing. Our benefits are thoughtfully designed to enhance our employees’ professional growth, health and wellbeing.
Potential H1B Sponsorship
We strive to provide our employees at 4Excelsior and their loved ones with full support in both financial, physical and mental wellbeing. Our benefits are thoughtfully designed to enhance our employees’ professional growth, health and wellbeing.
Paid Time Off
We offer paid vacation, holidays, sick leave, pregnancy disability leave, pregnancy accommodation, family leave, Parental leave and baby bonding leave, Federal Family and Medical leave under CFRA and FMLA, additional military family leave, jury and witness duty, voting leave, bereavement leave, emergency personal time off, and so on.
Flexible Spending Account
We offer Flexible Spending Account to allow qualified employees to use tax-free dollars for eligible out-of-pocket costs throughout the year.
401(k) Plan
With 401 (k) Plan, our employees can save pre-tax dollars while they are working.
Quarterly Bonus
It is our goal as a company to reward our employees as often as possible to thank each team member for their contributions and hard work based on company profits.
Long-Term Disability Insurance
To provide financial support to an employee who is unable to work for a long period due to an accident, illness, or injury, Long-Term Disability Insurance is 100% paid by the company.
Life Insurance
To boost security and peace of mind for employees, Life Insurance is 100% paid by the company.
Paid Sick Leave
Eligible employees may be entitled to paid sick leave under the Healthy Workplaces, Healthy Families Act.
Insurance Coverage
Our insurance benefits are intended to protect our employees and their families from financial loss resulting from hospital, surgical, or other health-related expenses. Eligible employees may select their preferred insurance package.