Benefits:

LTD
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Summary:
The Product Development Coordinator is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments. This role supports both internal and external customers in a fast-paced contract manufacturing environment focused on nutraceuticals and dietary supplements.

Responsibilities:

· Serve as the primary point of contact for assigned accounts, providing accurate and timely order information.

· Effectively manage large amounts of incoming calls, emails, texts, and chats.

· Identify and assess customers’ needs to achieve customer satisfaction.

· Answer questions in regards to company policy, warranty, product functions, and product specifications.

· Enter and maintain orders in the system, verifying pricing, quantities, and specifications.

· Communicate proactively with all internal teams to ensure on-time delivery.

· Maintain accurate customer records, specifications, and communication logs.

· Participate in continuous improvement efforts focused on service quality and process efficiency.

· Handle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, help customers product get produced, and coordinating with the customer to get the finished product picked up.

· Understand how 4Excelsior completes orders from receipt of an order through to the shipment to be an effective part of the Customer Service Team.

· Other duties as assigned

Requirements:

· Bachelor’s or equivalent experience in a business-related field. STEM Major preferred

· Bilingual Mandarin preferred

· Project Management experience

· Good written and verbal communication skills

· Good organizational skills with a strong attention to detail

· Ability to multi-task and prioritize responsibilities

· Strong documentation practices and recording keeping skills

· Ability to work both independently and in a team environment

· Ability to maintain high level of confidentiality

· Ability to work under pressure of deadlines

Compensation: $20.00 - $22.00 per hour

Company Overview

4Excelsior provides full turnkey service contract manufacturing of dietary supplements and sports nutrition products. Our NSF Current Good Manufacturing Practices (cGMP) facility adheres only to the highest standards in procurement, formulation, manufacturing, and product testing.

At 4Excelsior, we’re committed to the highest standards of quality in the dietary supplement and sports nutrition industry. In an industry plagued by quality control issues, 4Excelsior has gone beyond and implemented a number of additional certifications and quality control processes that exceed industry standards.

Our goal as a contract manufacturer is provide our clients with complete confidence in our manufacturing capabilities and the product that we produce on their behalf. We believe in an ethical and transparent approach to manufacturing, from start to finish.

Work 4 Excelsior

Our Culture

At 4Excelsior, we believe that a diverse, equal and inclusive working culture strengthens any business model and brings it greater success. We ensure fair treatment and opportunity for all. We strive to minimize prejudice and discrimination on the basis of an individual or group of individual's protected characteristics, no matter their sexual orientation, culture, religion, race, age, gender or disability.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from Excelsior Nutrition Inc.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States

ZIP Code

Resume/CV *

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

Are you Bilingual in Mandarin?*

Do you now or in the future require Visa sponsorship?*

Are you willing and able to commute to our office?*

What are your salary expectations?*

Referral code from a current employeeIf no code provided, add their name instead.

Our Benefits

We strive to provide our employees at 4Excelsior and their loved ones with full support in both financial, physical and mental wellbeing. Our benefits are thoughtfully designed to enhance our employees’ professional growth, health and wellbeing.

Potential H1B Sponsorship

Paid Time Off

We offer paid vacation, holidays, sick leave, pregnancy disability leave, pregnancy accommodation, family leave, Parental leave and baby bonding leave, Federal Family and Medical leave under CFRA and FMLA, additional military family leave, jury and witness duty, voting leave, bereavement leave, emergency personal time off, and so on.

Flexible Spending Account

We offer Flexible Spending Account to allow qualified employees to use tax-free dollars for eligible out-of-pocket costs throughout the year.

401(k) Plan

With 401 (k) Plan, our employees can save pre-tax dollars while they are working.

Quarterly Bonus

It is our goal as a company to reward our employees as often as possible to thank each team member for their contributions and hard work based on company profits.

Long-Term Disability Insurance

To provide financial support to an employee who is unable to work for a long period due to an accident, illness, or injury, Long-Term Disability Insurance is 100% paid by the company.

Life Insurance

To boost security and peace of mind for employees, Life Insurance is 100% paid by the company.

Paid Sick Leave

Eligible employees may be entitled to paid sick leave under the Healthy Workplaces, Healthy Families Act.

Insurance Coverage

Our insurance benefits are intended to protect our employees and their families from financial loss resulting from hospital, surgical, or other health-related expenses. Eligible employees may select their preferred insurance package.